For more than three decades, Russell O’Grady wasn’t just a McDonald’s employee—he was the heart of Northmead. His journey stands as a moving reminder of how opportunity, dignity, and kindness can transform both lives and communities.

Russell O’Grady began working at McDonald’s Northmead in 1986 at just 18 years old through the **Jobsupport program**, which connects people with intellectual disabilities to meaningful employment. What began as a job soon became a lifelong calling—Russell proudly served customers and cared for the restaurant for 32 years.

The Best-Known Person in Northmead

Known affectionately as the “best-known person in Northmead,” Russell was instantly recognizable. **With a warm smile, he greeted customers and kept the dining area spotless, turning everyday moments into lasting memories.** For many, visiting McDonald’s meant also getting to see Russell.

A Community Icon

Russell’s presence extended far beyond his duties. He formed friendships, uplifted coworkers, and became a symbol of resilience and positivity. **His story showed the power of inclusive workplaces—and how much individuals with disabilities can contribute when given the chance.**

Retirement and a New Chapter

In 2018, at the age of 50, Russell retired due to health reasons. Though his absence was deeply felt by staff and loyal customers, he embraced retirement with joy, looking forward to **ten-pin bowling, one of his favorite pastimes.**

Russell’s retirement marked the close of an extraordinary chapter, but his impact remains. He is remembered not just for his service, but for his kindness and perseverance. **His legacy continues to inspire Australians, highlighting how compassion and opportunity can ripple through entire communities.**